Refund policy

Refund Policy

At Aashra, we want you to feel confident with every purchase. If you're not completely satisfied with your order, we're here to help.

Returns

We have a 30-day return policy, which means you have 30 days after receiving your item to request a return.

To be eligible for a return, your item must be in the same condition that you received it — unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.

To start a return, please contact us at contact@getaashra.com.

Please note that returns must be approved before being sent back. Items returned without first requesting a return will not be accepted.

Return address: [INSERT RETURN ADDRESS]

Damages and Issues

Please inspect your order upon arrival and contact us immediately if:

  • the item is defective,

  • damaged,

  • or you received the wrong item.

We’ll evaluate the issue and make it right as quickly as possible.

Non-Returnable Items

Certain items cannot be returned, including:

  • personalized or custom products,

  • beauty or personal care items,

  • hazardous materials,

  • flammable liquids or gases,

  • sale items,

  • and gift cards.

If you have questions about your specific item, feel free to contact us.

Exchanges

The fastest way to receive a different item is to return your original item first. Once your return is accepted, you can place a new order for the replacement item.

European Union 14-Day Cooling Off Period

If your order is shipped to the European Union, you have the right to cancel or return your order within 14 days for any reason and without justification.

Items must be returned in the same condition received — unworn, unused, with tags, and in original packaging, along with proof of purchase.

Refunds

Once we receive and inspect your return, we’ll notify you whether your refund has been approved.

If approved, your refund will be processed to your original payment method within 10 business days. Please note that banks and credit card providers may require additional processing time.

If more than 15 business days have passed since your refund was approved, please contact us at:

contact@getaashra.com